Finding Your Last Payment Before the Service Went Down
When an adult media service closes, your first concern is likely the last payment you made. Start by checking the email account you used for the service. Search for any emails from the service containing words like "receipt," "invoice," "payment confirmation," or "transaction." Most services send a confirmation for each payment, and these emails typically include the date, amount, and a transaction ID. If you find one, save it as a PDF or take a screenshot. That record is your strongest proof of payment.
If you cannot find a payment email, check your bank or credit card statements for the same period. Look for a charge that matches the service name or a billing entity you recognize from earlier statements. The charge may appear under a different company name than the service itself, so scan for any unfamiliar recurring charges. Note the exact amount, date, and any reference number. If the service closed without warning, this statement entry is your backup evidence for disputing a recent charge or for tax records.
Checking for Recurring Billing After the Closure
A closed service does not automatically stop recurring payments if the billing was handled by a third-party processor. Log into your payment method's online portal—your bank, PayPal, or credit card app—and look for active subscriptions or recurring payments. Many banks list these under a "subscriptions" or "recurring payments" section. If you see an active charge from the service or its billing partner, cancel it immediately through the payment method's interface. Do not assume the service's closure will stop the charge on its own.
If you cannot find an active subscription listed, review your transaction history for the past three months. A recurring charge that stopped after the service closed may still appear as a pending or recent transaction. If you see a charge dated after the closure, contact your bank or card issuer to dispute it as an unauthorized charge. Explain that the service is no longer operational and you did not authorize further billing. Keep a record of your dispute reference number and any follow-up correspondence.
Locating Account History If You Still Have Access
If the service's website or app is still partially accessible, log in immediately and navigate to your account settings or billing section. Look for a "Payment History," "Transaction Log," or "Billing Records" page. Some services keep this data available even after announcing closure, though the window may be short. Download or screenshot every entry you see, including dates, amounts, payment methods used, and any subscription plan details. This data may include start dates, renewal dates, and the total amount you paid over time.
If the service's site is down or redirects to a closure notice, check your browser's saved passwords or autofill records. You may still have the login credentials saved, which can help if the service temporarily reactivates access for data export. Also check your browser's download history for any PDF receipts or invoices you may have saved earlier. If you used a password manager, look for notes or custom fields where you might have stored account details or payment references. Every fragment of saved information helps reconstruct your payment timeline.
What to Do When No Records Are Available
If you cannot find any payment records from the service, your bank or card statements, or your email, you still have options. Contact your bank or credit card issuer and request a full transaction history for the period you subscribed. Most institutions can provide statements going back at least a year, often with merchant names and transaction IDs. Review these statements line by line for any charge that could match the service. If you remember the approximate monthly amount, that can help narrow the search.
If you used a third-party payment processor like PayPal, log into that account and download your transaction history. PayPal allows you to export a CSV file of all transactions, which you can search by merchant name, date range, or amount. For tax purposes or legal disputes, this exported file serves as an official record. If you still cannot locate the payment, consider whether you used a prepaid card, gift card, or cryptocurrency, which may leave no recoverable trail. In that case, your best record is any email confirmation you may have saved. Going forward, save all payment confirmations in a dedicated folder to avoid this situation again.